Privacy Policy

Last updated: March 5, 2026

This Privacy Policy explains how Governed handles information connected to the public website, dashboard, account sign-in, and civic service previews.

Information We Collect

We may collect information you provide directly, such as your name, email address, account details, jurisdiction, service requests, support messages, or other information submitted through dashboard workflows.

We may also collect technical information needed to operate the service, including browser type, device information, IP address, pages visited, authentication events, error logs, and basic usage data.

How We Use Information

We use information to operate Governed, authenticate users, provide dashboard access, route civic service workflows, improve reliability, respond to support requests, protect the service from abuse, and understand which product areas need improvement.

Authentication and Civic Workflows

Some features rely on third-party authentication and infrastructure providers. When Governed is used with a city, agency, or other public-sector partner, information may be used to support the specific workflow, pilot, or service request involved.

Sharing Information

We do not sell personal information. We may share information with service providers who help us run Governed, with public-sector partners when needed to provide a requested civic service, when required by law, or when necessary to protect users, the service, or the public.

Security

We use reasonable technical and organizational measures to protect information. No online service is perfectly secure, so users should keep account credentials private and contact us if they suspect unauthorized access.

Retention

We keep information only as long as needed for service operation, legal obligations, security, auditability, support, or partner workflow requirements. Retention periods may differ depending on the type of information and the service involved.

Your Choices

You may contact us to request access, correction, or deletion of information where applicable. Some records may need to be retained when required for security, legal, operational, or public-sector workflow reasons.

Changes

We may update this Privacy Policy as Governed changes. Material changes will be reflected by updating the date at the top of this page.

Contact

Questions about privacy can be sent to hey@governed.io.